Refund policy
Refund & Return Policy
We want you to get the right part, working, the first time. If something isn't right, contact us and we'll make it right under the terms below.
Contact: support@megaboxsupply.com · (888) 565-9483
Megabox Supply LLC, 1516 Capital Circle SE, Ste C8, Tallahassee, FL 32301, USA
1. Summary
- New parts: returnable within 30 days of delivery if unused, uninstalled and in original packaging.
- Reconditioned parts: covered by our 30-day warranty against defects. They are not returnable for other reasons.
- Wrong or defective item we sent:Â we pay return shipping. No restocking fee.
- Any other reason (ordered the wrong part, no longer needed): you pay return shipping, and a 15% restocking fee applies.
- A Return Authorization (RMA) number is required before you ship anything back.
- Refunds are issued to the original payment method within 14 days of receiving and inspecting your return.
2. How to start a return
- Email or call us with your order number, the part number and the reason for the return.
- If your return qualifies, we'll send an RMA number and return instructions, including the return address.
- Write the RMA number clearly on the outside of the package.
- Ship the item within 10 days of receiving your RMA.
- Packages that arrive without an RMA number may be refused or returned to the sender at the sender's cost.
3. New parts
- Request a return within 30 days of the delivery date.
- Items must be unused, uninstalled and unmodified, in the original packaging, with all components and documentation, and in resalable condition.
- Items that have been installed, powered on, altered, damaged or are missing parts can't be returned, except under Section 5 (Defective items).
4. Reconditioned parts
- Every reconditioned part is cleaned, tested and verified before it ships. It may show minor cosmetic signs of prior use, which is not a defect.
- Reconditioned parts are covered by a 30-day warranty from the delivery date. If the part is functionally defective or significantly not as described, contact us within 30 days. After troubleshooting with our team and inspecting the part, we will repair or replace it or refund it, at our option.
- Reconditioned parts are not returnable for other reasons, such as ordering the wrong part or no longer needing it.
5. Defective items, wrong items and shipping damage
- Wrong item or defective on arrival:Â contact us within 30 days of delivery. Once verified, we cover reasonable standard return shipping, which may be a prepaid label or a pickup we arrange, and charge no restocking fee. We'll ship a replacement or issue a full refund, including the original shipping charge.
- Damaged in shipping: report visible shipping damage within 5 business days of delivery, with photos of the item, the box and the shipping label. Keep all packaging until the claim is settled. For freight deliveries, note any damage on the delivery receipt before you sign.
- Missing items:Â report within 5 business days of delivery.
6. Electronic components
Motors, drives, controllers, sensors, circuit boards, power supplies and other electronic parts are sensitive to installation and electrical conditions. Every electronic part returned as defective is inspected and tested by our technicians or a qualified third party. Warranty and refund coverage does not apply if the failure was caused by any of the following:
- Improper installation, wiring or connection
- Incorrect voltage, current or signal
- Electrostatic discharge from improper handling
- Physical damage, liquid or contamination after delivery
- Modification or repair attempts
- Operation outside the manufacturer's specifications
- Software or programming changes made by the user
If we find customer-caused damage, the claim is denied, and we will send the part back to you at your cost on request. We strongly recommend that qualified technicians install all electronic components, following the manufacturer's instructions.
7. Return shipping and fees
- Our error (wrong item, defective on arrival, verified warranty claim): we pay reasonable return shipping. No restocking fee.
- Any other reason: you pay return shipping, and a 15% restocking fee is deducted from the refund. This covers inspection, testing and repackaging.
- Original shipping charges are not refunded unless the return is due to our error.
- Use a trackable, insured shipping method. We are not responsible for returns lost or damaged in transit back to us.
- International returns:Â you are responsible for return shipping and for any export or import duties, taxes and brokerage fees. Duties and taxes paid on the original shipment are not refundable by Megabox Supply.
8. Refunds
- Approved refunds are issued to the original payment method within 14 days of receiving your return. Electronic parts that need extended testing may take longer, and we'll let you know if so.
- For orders on net terms that haven't been paid, we issue a credit memo to your account instead.
- Your bank or card issuer may take a few additional business days to post the refund.
9. Items that can't be returned
- Special-order, custom or specially sourced parts that we don't normally stock (we'll tell you before you order)
- Parts that have been installed, used or damaged after delivery, except under the warranty and defect terms above
- Equipment and machine sales, which are covered by their own bill of sale and warranty
- Original shipping, handling and insurance charges, unless the return is due to our error
10. Order cancellations
You can cancel an order at no charge before it ships. Once an order has shipped, it's handled as a return under this policy.
11. Questions
Contact us at support@megaboxsupply.com or (888) 565-9483 before sending anything back. We're glad to help you find the right part and resolve any problem quickly.